Faqs By Product inquiry

In case you do not have a product that I want available, how can I know when you will have it?

When the product you are looking for appears "Out of Stock", you can click the button that says "Let me know" to receive a notification when it is available again, in case the button does not appear, you can contact us, through of the contact form.

If there is an item that is not in stock in our online store, you can send us a suggestion to assess whether we can include the product in our inventory.

If for some reason you are not receiving our emails, we recommend that you check the Spam section of your email, if your email is a Gmail account we suggest you check the Promotions folder in your inbox, because sometimes mail can be routed to this folder.

I have not received my order confirmation

If you have placed an order and in a few minutes you have not received the confirmation of your order in the inbox of your email inbox, we recommend that you check the spam tray, if your email is a Gmail account we suggest you that you check the Promotions folder in your inbox, because sometimes the mail can be redirected to this folder.

If, having checked the spam tray, you do not see it either, we recommend that you consult the History and details of my orders section in your account and you will be able to check if the order has been placed correctly.