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Faqs By Request a return

ORDER RECEIVED - Request a return

To request a return, you must access my account, there is a section called ‘’ Merchandise returns ’’ through this section you can request the return of a product or contact Customer Service.

You have 14 calendar days after receiving the order to make the request, in case the return is due to receiving defective or in poor condition the product, you have 24 hours from the receipt of the order to indicate the incident and provide data and photos, then we carry out the corresponding processing.

The requirements to accept the return are that the product must not have been opened and must be in its original packaging.

Royal Legislative Decree 1/2007 of November 16, approves the equivalent text of the General Law for the Defense of the consumer and returns of products related to health, hygiene and personal care are not accepted, due to hygiene reasons.

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