Faqs By Cancellation of the order
ORDER RECEIVED - Order cancellation
Once the order is confirmed, it enters a shipping process, there is a time margin to be able to cancel the order, it always has to be before 10 in the morning, since orders usually leave our facilities around 11 in the morning there are very few possibilities to make changes to it depending on the time of contact.
If you wish to cancel the order, you must contact the Customer Service team before 10 am, indicating "Cancel the order" as the subject of the message.