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 Legal guarantee

Guarantees at BellezaProductos
Find everything you need to know about your consumer rights, the legal guarantee, and commercial guarantees at BellezaProductos.

What is the legal guarantee?

The legal guarantee, also known as the conformity guarantee, protects your rights if a product, content, or digital service does not meet the purchase contract.

It is governed by EU Directives 2019/771 and 2019/770, implemented in UK law.

It applies when:

  • The product does not match the description, quality, or expected functionality.
  • Promised or typical features are missing.
  • There are malfunctions or issues with the intended use.
  • Accessories, instructions, or necessary support are missing.
  • In the case of digital services, agreed updates are not provided.

For continuous digital services, the guarantee covers the entire supply period.

📞 Questions? Contact our Customer Support Team.

Legal guarantee vs. commercial guarantees

The legal guarantee:

  • Is free of charge.
  • Covers conformity defects in products or services.

Commercial guarantees:

  • Are offered by manufacturers or third parties.
  • May include additional coverage, such as accidental damage.
  • Do not affect your rights under the legal guarantee.

💡 Tip: Always check the specific terms of commercial guarantees in the product documentation or on the manufacturer’s website.

Who is entitled to the legal guarantee?

All consumers making purchases for personal (non-professional) use.

How to claim the legal guarantee?

If a product is not in conformity, you can:

  1. Request a free repair or replacement of the defective product.
  2. Demand a price reduction or contract termination if:
    • Repair or replacement is impossible or disproportionate.
    • It is not carried out within a reasonable timeframe.
    • The defect persists after an initial repair attempt.
    • The defect is severe.

Duration of the legal guarantee

  • Covers defects occurring within three years of delivery.
  • During the first two years, defects are presumed pre-existing.

📂 Important: Always keep your proof of purchase.

Our Customer Support Team is here to assist you with any inquiries.